SPECIAL INFORMATION
Traveler Information and Reservation

Our Services Include:

" All land, air and water transportation mentioned in every program
" Hotel accommodations as indicated in each program
" Meals where specified as ¨INCLUDED¨.
" Guide Services
" Airport / Hotel transfers
" Hotel tax (10%) and value-added tax (12%)
" All entrance fees
" Tips to baggage handlers and waiters / waitresses
" Camping Equipment

Our Services DO NOT Include:

" Meals where specified as ¨NOT INCLUDED¨.
" Fees for customs, immigration and visas
" Tips to guides and drivers
" Personal expenses (laundry, telephone, drinks, etc)

Children
There is no charge for children up to two years of age. Children from two to twelve years of age staying with their parents in the same room receive a 25% discount. Two children per couple maximum.

A 50% advance payment is required 30 days prior to arrival date to confirm reservations. The balance is due 15 days prior to arrival. Payment must be in U.S. DOLLARS

RESERVATIONS

For reservations or information, call or write:

VIVA OPERADOR
1a. Ave. 12-46 Zona 9,Edificio Villa Magna
Oficina 26, Guatemala City 01010
Guatemala, C. A.
Telefax: (502) 2360 8929 - 2360 9088 - 2360 9613 - 2360 9954
E-mail: info@vivaoperador.com

Cancellation and Refunds:
Tours are refundable in full (100%) if cancellation is made at least 30 days prior to arrival; 80% is refundable if cancellations are made 29 to 10 days prior to arrival; 50% from 10 to 5 days prior to arrival. There is no refund for cancellations made less than 5 days in advance of arrival. VIVA OPERADOR reserves the right to make alterations to the itinerary as may be deemed necessary for the carrying out of the tour either before departure or en route, or to withdraw any tour. All rates are figured on the present value of foreign currencies in relation to the United States Dollar, and will be lowered or raised in accordance with the values prevailing when you pay the final balance of your tour. Fares are subject to change without notice. Disclaimer: VIVA OPERADOR acts as an agent for various transportation companies, hotels and automobile contractors, and other principals. While exercising every care possible, all tickets issued are subject to the terms and conditions under which such owners or contractors operate, for which neither the management nor any affiliate or subsidiary company shall be or become liable or responsible in any way. The management cannot be held responsible for personal injury or loss of passengers baggage, nor for any delay, accident or loss of personal property, or for additional expenses, due to war, storm, floods, disruptions of advertise schedules, or other causes beyond their control, any such expenses would have to be covered by the passengers. The airlines concerned are not to be held responsible for any act, omission, or vent during the time passengers. The airlines concerned, when issued, shall constitute the sole contract between the airlines and the purchaser or these tours and / or passenger.