How do I make my reservation?
Once you have decided which tour you wish to take, we strongly recommend that you visit your professional travel agent. Your travel agent can assist you and make your reservation for you.

What does the tour cost include?
Motor coach transportation, hotel accommodations, all applicable sightseeing and admissions as per itinerary, services of a professional VIVA OPERADOR local guide, meals as shown in the itinerary, luggage handling, taxes and applicable gratuities for bellmen, doormen, housekeepers and dining room staff.

What forms of payment do you accept?
Check, Money Order, MasterCard, VISA, And American Express.

What is not included in the tour price?
The land price does not include air travel, airline fees, airport or departure taxes, customary end of trip gratuities for your tour guide, driver, and any incidental charges.

What is an Optional Tour?
These are activities that may enhance your trip experience; however, we leave that for you to decide. These are not included in the tour price and you will need to pay an additional cost if you choose to participate in an option. Your tour guide will have a list of available options and the associated cost.

What is a Hosted Tour?
When hosted, a VIVA OPERADOR representative will greet passengers upon arrival. The local guides will be available "on call" for passengers should they have any questions during the tour.

Can I purchase hotel nights before the tour begins or after the tours ends?
VIVA OPERADOR offers pre and post hotel stays on any tour, which are available upon request on a space-available basis.

Can VIVA OPERADOR book our local airline reservations?
VIVA OPERADOR is happy to assist you in accommodating your local flight needs.

Do you offer transfers?
Airport to hotel transfers at the beginning and end of a tour are included on purchase of most VIVA OPERADOR packages.

What happens if I change my reservations?
A handling fee of $25.00 per transaction will be charged for any alteration or revision made to a reservation. A change of tour date or tour itinerary within the guidelines of the cancellation policy will be treated as a cancellation and regular cancellation fees may apply.

Are triple accommodations available?
Triple accommodations are available at most hotels; however, the types of beds may vary. Some hotels may only have two double beds and a cot may be added to the room at an additional cost. Please check with your travel agent at time of booking.

Do you rotate seats on tours?
Seat is rotated on all VIVA OPERADOR tours under the direction of the tour guide. So that we do not show partiality among passengers, exceptions cannot be made. Please note. All VIVA OPERADOR tours feature a NO SMOKING POLICY. Frequent stops are made for your convenience.

Where do I meet my tour guide?
Your tour will begin at your arrival at Guatemala. VIVA OPERADOR representative will greet you outside the baggage claim area.

What if I arrive late and miss a feature of the tour?
No refunds can be made for unused portions of any tour due to late arrivals or early departures.

When will I receive my documents?
Documents will normally be provided on your arrival (provided full payment has been received)

Do itinerary variations occur?
In the unlikely event that services included in the tour cannot be supplied, or there are changes in an itinerary for reasons beyond the control of the company, VIVA OPERADOR will arrange for the provision of comparable services.

How much luggage can be taken on tour?
Due to limited motor coach capacity, one piece of luggage per person is allowed.

Are there documentation requirements for entry into Guatemala?
All clients should contact the Guatemalan consulate for entry requirements. In addition, passengers are advised to carry a photo I.D. on all tours.